Best Health Frequently asked questions

Do you have any questions about Best Health? You may find the answer here, as well as tips for using our site. If you don't find what you're looking for, please contact us.

General site enquiries

Here you will find information on getting the best out of Best Health

Frequently asked questions for individuals

Information on purchasing and accessing Best Health for individual users

Frequently asked questions for organisations

Information on ordering and accessing Best Health for organisations

 

General site enquiries

 

How can I search for information on Best Health?

It can be difficult to find the information you want on the internet. Searches are often frustrating because they turn up so many unwanted pages. So we've put together a guide to help you find what you're looking for, fast. See Searching for information on Best Health.

 

How regularly is Best Health updated?

We aim to completely review the research on each condition we cover every 12 months, or more often if the research changes a lot.

 

Can I suggest conditions or treatments to be covered?

Please contact us to share your suggestions and thoughts. We really want to know what you would like to see on Best Health.

 

What is Clinical Evidence?

Clinical Evidence summarises the best research evidence for treatments for many different medical conditions. Best Health translates that evidence into language that patients understand. We make it less technical and more accessible. For more information about Clinical Evidence and how we use it to make Best Health, please see Our method or visit Clinical Evidence directly.

 

Which browser settings do I need to get the best out of Best Health?

Best Health is committed to supporting 5.0+ browsers, although we still support most 4.0 versions. We recommend using a 5.0+ browser for faster operations, greater reliability, and support for more of the features that Best Health uses. Minimum screen resolution is set to 800 x 600.

 

Who should I contact if Best Health isn't working for me in some way?

If you have a problem with Best Health, we want to know. Please email us with your query.

 

Frequently asked questions for individuals

 

I have an online subscription. How do I activate my access to Best Health?

If you purchased your subscription via the Best Health website your subscription is already active, so all you need to do is log in with your username and password. If you have lost your details just click on Forgot your sign in details?  and we will send your password to your chosen email address.

 

I'm not yet a subscriber. Can I buy Best Health online?

Yes. You can order Best Health via 30-day access or pay-per-view online. See our subscribe page for more details.

 

Can I have a free trial before subscribing?

Yes. There are two free samples available, hay fever and testicular cancer. Alternatively, you can buy Best Health for 30-day access or pay-per-view. See our subscribe page for more details.

 

What is pay-per-view and 30-day access to Best Health?

Pay-per-view means you buy access to the best research on one medical condition, operation or test on Best Health. You can also get access to the whole site, including about 180 conditions and 1500 treatments, for 30 days. See our subscribe page for further details.

 

How long does pay-per-view access to Best Health last?

Once you have purchased pay-per-view for a medical condition, operation or test on Best Health you have access to that condition, operation or test for 30 days. During this time you can view the whole condition as many times as you like.

 

Can I access the condition I purchased through pay-per-view from another computer?

Yes. You can access your Best Health condition from any computer, anywhere, within your 30 day period. Just log in with your username and password.

 

Is VAT payable on subscriptions to Best Health?

Any tax payable is automatically calculated for you online. Best Health is an online-only service. Online-only access is subject to 17.5% tax for customers from EU countries; outside the UK, those who provide a VAT registration number do not have to pay tax. You will be advised of the rate you have to pay when you make your order.

 

My organisation has a subscription to Best Health, so how do I get access?

Access for organisations is provided through IP authentication or, if you're not at your school, institution or office, by Athens username and password log-in. If you are having trouble accessing the content on the site, please contact your librarian or other relevant member of staff in the first instance.

If you are still experiencing problems please contact our customer service team on: +44 (0) 20 73836270.

 

Frequently asked questions for organisations

 

Can my organisation have a free trial of Best Health before subscribing?

Yes. Best Health arranges free 30-day trials for organisations (GP surgeries, hospital trusts, businesses, universities, institutions, etc.) interested in purchasing a site-wide licence. Please contact our sales team to arrange this for you.

 

How are Best Health subscriptions calculated for organisations?

Pricing for organisations is calculated based on the number of full-time equivalents (FTEs) in your organisation. Please contact our sales team to discuss this.

 

How can my organisation purchase a site-wide licence to Best Health?

Institutional subscriptions to Best Health must be made through your regional sales representative, who will discuss your organisation's needs and expectations. Just contact the BMJ Group sales representative in your area and we'll be in touch.

 

Can my organisation purchase a site-wide licence to Best Health through our preferred subscription agent?

To confirm your subscription price, please contact, or ask your agent to contact, your BMJ Group regional sales representative in the first instance. Once we have negotiated the licence that fits your needs, arrangements can be made to purchase it through your preferred subscription agent.

 

Is VAT payable on online access?

Any tax payable is automatically calculated for you online. Best Health is an online-only service. Online-only access is subject to 17.5% tax for customers from EU countries. Outside the UK, those who provide a VAT registration number do not have to pay tax. You will be advised of the rate you have to pay when you make your order.

 

How do I access Best Health once I have purchased a site-wide licence?

During the negotiation process for your site-wide licence you will need to provide details of your user population along with your IP address details, which must be secure to your organisation. We will create an account and activate the online access on your behalf.

 

How do users within an organisation get online access to Best Health?

Its easy and efficient. A site-wide licence allows the users within an organisation to have fast and easy access to Best Health through IP authentication or, when outside the office or institution, through simple Athens username and password log-in.

 

As an organisation, can we purchase a limited number of online accesses for concurrent users?

We regret that this option is not available.

 

How can I help to promote Best Health to my users?

Please contact our sales department for Best Health promotional materials and support.